General terms and conditions

Article 1: Applicability
Article 2: Quotations
Article 3: Prices
Article 4: Payments
Article 5: Delivery
Article 6: Right of withdrawal
Article 7: Obligations of the consumer during the cooling-off period
Article 8: Exercise of the right of withdrawal by the consumer and the costs thereof
Article 9: Obligations of Sweetlake Customs upon revocation
Article 10: Exclusion of the right of withdrawal
Article 11: Warranty
Article 12: Complaints procedure

Article 1: Applicability

  1. These terms and conditions apply to all offers, agreements and orders from Sweetlake Customs.
  2. Any other terms and conditions will only form part of the agreements concluded between the parties if both parties have expressly agreed to them in writing.
  3. Accepting an offer or placing an order without comment means that the applicability of these general terms and conditions has been accepted.
  4. The possible inapplicability of (part of) a provision of these general terms and conditions does not affect the applicability of the other provisions.
  5. Applications of the general terms and conditions invoked by the buyer are expressly rejected.
  6. These terms and conditions can be consulted at https://sweetlakecustoms.nl/algemene-voorwaarden/

Article 2: Quotations

  1. All offers from Sweetlake Customs are non-binding. Sweetlake Customs reserves the right to change prices.
  2. The agreement is only concluded after Sweetlake Customs accepts the order. Sweetlake Customs reserves the right to refuse the order(s). If Sweetlake Customs refuses the order, this will be communicated within 10 days of receipt.
  3. After receiving the order, Sweetlake Customs will assess whether the order can be accepted. Cannot be accepted. Can be accepted under modified conditions.
  4. If Sweetlake Customs accepts the orders, a confirmation will be sent immediately. This confirmation will be sent by email to the email address provided by the buyer. An agreement is concluded upon acceptance. If the order can only be accepted under amended terms, notification will be made within 10 days of receipt. The agreement is only concluded when the buyer accepts this amended proposal.
  5. By paying the 20% deposit, the appointment is finalized. Sweetlake Customs will order the necessary (car-specific) materials. If the installation appointment is canceled, the deposit will be charged as expenses for the products already ordered.

Article 3: Prices

  1. The prices listed for the products and/or services offered are in euros, including VAT, excluding (if stated) packaging and shipping costs, and excluding assembly or special accessories unless expressly stated upon order confirmation.
  2. Sweetlake Customs will charge packaging, handling, and shipping fees, if specified. These fees depend on the value, weight, and quantity. If these fees exceed the amount stated in the confirmation email, the buyer will be notified by phone or email.

Article 4: Payments

  1. Payment must be made in advance via iDeal or iDeal payment link.

Article 5: Delivery

  1. The delivery times specified by Sweetlake Customs are indicative only. Exceeding a delivery date does not entitle the buyer to compensation, nor does it entitle the buyer to cancel the order or terminate the agreement. If the delivery date is such that the buyer cannot reasonably be expected to maintain the agreement, the buyer is entitled to cancel the order or terminate the agreement to the extent necessary.
  2. Sweetlake Customs may split an order into multiple partial deliveries. If this incurs additional shipping costs, Sweetlake Customs is entitled to charge these additional costs. Naturally, Sweetlake Customs will make partial deliveries in consultation with the customer.
  3. All Sweetlake Customs deliveries are made by PostNL or DHL.
  4. If the consumer refuses the package at the door, the shipping costs will be at his expense.

Article 6: Right of withdrawal

  1. The consumer can cancel a contract regarding the purchase of a product within a cooling-off period of 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for cancellation, but is not obligated to state their reason(s).
  2. The reflection period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
  3. If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. Sweetlake Customs may refuse an order for multiple products with different delivery times, provided it has clearly informed the consumer of this prior to the ordering process.
  4. If the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last part.
  5. In the case of agreements for regular delivery of products over a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

Article 7: Obligations of the consumer during the cooling-off period

  1. During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack the product to determine its nature and characteristics. The basic principle is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
  2. The consumer is only liable for any diminished value of the product resulting from the handling of the product in a way that goes beyond what is permitted in paragraph 1.

Article 8: Exercise of the right of withdrawal by the consumer and the costs thereof

  1. If the consumer wishes to exercise his right of withdrawal, he must notify Sweetlake Customs of this within the cooling-off period by means of the return form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) Sweetlake Customs.
  3. The consumer returns the product with all supplied accessories, in original condition and packaging.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer shall bear the direct costs of returning the product.
  6. The consumer is responsible for the return shipment and cannot make any claim against Sweetlake Customs in case of loss.
  7. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9: Obligations of Sweetlake Customs upon revocation

  1. Once Sweetlake Customs has received the notification of revocation, it will send a confirmation email.
  2. Sweetlake Customs will refund the purchase amount within 14 days after receiving and inspecting the returned shipment.
  3. Sweetlake Customs will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has opted for a more expensive delivery method than the cheapest standard delivery, the entrepreneur is not obliged to reimburse the additional costs for the more expensive method.

Article 10: Exclusion of the right of withdrawal

  1. The following products are non-returnable: Car-specific parts ordered specifically for your car. Wires and cables that have been cut to length. Products that do not include all supplied accessories.
  2. The right of withdrawal also lapses if the performance has begun with the consumer's express prior consent and the consumer has declared that he thereby loses his right of withdrawal.

Article 11: Warranty

  1. The products supplied by Sweetlake Customs come with a manufacturer's warranty. The product manufacturer will include a warranty certificate with warranty terms and conditions. The product manufacturer is solely responsible for repairing or replacing the product.
  2. In the event of a defect covered by the manufacturer's warranty, Sweetlake Customs will return the product to the manufacturer or its designated service center for repair or replacement. Sweetlake Customs will do its utmost to represent the buyer's interests, but is not responsible for the manufacturer's timeframe for repair or replacement. Sweetlake Customs is not liable for the manufacturer's method of repair or replacement. However, Sweetlake Customs will do everything in its power to properly represent the buyer's interests.
  3. There is no claim for repair or replacement of parts subject to wear and tear. Overloaded speakers and broken wires are also excluded from repair or replacement. Furthermore, the buyer is not entitled to repair or replacement for any defect resulting from improper handling, poor maintenance, lightning strikes, liquid ingress, transport damage, drops or impacts, improper installation, and the like.
  4. Sweetlake Customs is not liable for damage to delivered products that are not covered by the manufacturer's warranty. Sweetlake Customs is also not liable for damage that falls outside the period specified in the manufacturer's warranty.
  5. You can report a repair by email or using the contact form.

Article 12: Complaints procedure :

  1. The entrepreneur has a sufficiently well-known complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
  5. In the event of complaints, a consumer should first contact the entrepreneur. If the online store is affiliated with the WebwinkelKeur Foundation and complaints that cannot be resolved amicably, the consumer should contact the WebwinkelKeur Foundation ( www.webwinkelkeur.nl ), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/ . If a solution is still not reached, the consumer has the option to have their complaint handled by the independent dispute committee appointed by the WebwinkelKeur Foundation. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the committee in question. It is also possible to register complaints via the European ODR platform ( http://ec.europa.eu/odr ).
  6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.